Terms of Service

1. Acceptance

These Terms govern your use of Scout Data, a software product operated by Scout Data Inc. (“we” or “us”). By creating an account or using the service, you agree to these Terms. If you’re accepting on behalf of a company, you confirm you have authority to bind that company.

2. What Scout Data is

Scout Data is a homeowner-intelligence platform built for home-services sales teams — solar, roofing, HVAC, and adjacent categories. It includes property data, signal-driven list building, contact enrichment, and field-operations tools. We may add, change, or retire features as the product evolves.

3. Your account

You’re responsible for safeguarding your login credentials and for everything done with your account. Don’t share accounts across people — give each teammate their own seat. Notify us promptly if you suspect unauthorized access.

4. Subscriptions, trials, and billing

• Paid plans are billed in advance on a recurring basis (monthly or annual, depending on your plan) via Stripe.
• Free trials convert to paid subscriptions at the end of the trial period unless you cancel beforehand.
• Cancellation takes effect at the end of the current billing period. We don’t pro-rate refunds for partial periods, except where required by law or under our Refund Policy.
• We may change pricing for new billing periods with at least 30 days’ notice to account admins.
• Some features are metered in credits. The number of credits a given action consumes — a record unlock, a contact enrichment, an export, an API call — is set by us and is subject to change at any time as our data costs, sources, and product change. The current rates are the ones shown in the product at the time of the action, and we will notify account admins by email before a material increase takes effect. Credits have no cash value and are not redeemable for cash.

5. Acceptable use

You agree not to:

• Use Scout Data to violate the law — including TCPA, CAN-SPAM, state Do-Not-Call rules, fair lending laws, or any jurisdiction’s consumer-contact regulations applicable to your outreach.
• Resell, sublicense, or redistribute homeowner records to parties outside your company without a separate written agreement.
• Scrape, bulk-download, or automate access to Scout Data outside of the official API and within its rate limits.
• Attempt to reverse-engineer the product, bypass security controls, or stress-test the system without our written consent.
• Use Scout Data to harass, defraud, or discriminate against any homeowner.

We can suspend or terminate accounts that violate these rules. Repeat or egregious violations result in termination without refund.

6. Usage limits and protection against mass extraction

Scout Data applies technical controls to keep the platform stable and to prevent bulk extraction of the data we license and build. These controls include, without limitation:

• Rate ladders that step throughput down as request volume or velocity rises, including short-window burst limits.
• Daily and monthly quotas on searches, record unlocks, contact enrichments, exports, and API calls.
• Per-account, per-seat, per-key, and concurrency limits, and caps on the size of any single export or query result.
• Automated detection of scripted, distributed, or otherwise anomalous access patterns, and of usage inconsistent with normal use of the product.

Limits vary by plan and are not a fixed entitlement. We may set, adjust, or tighten them at any time — including for an individual account — to protect the service, our licensors, or the homeowners in our data. Where we detect activity consistent with scraping, mirroring, or mass extraction, we may throttle, queue, degrade, suspend, or terminate access, and withhold or invalidate results obtained through it.

Circumventing or attempting to circumvent these controls is a material breach of these Terms. That includes rotating or sharing accounts, seats, API keys, or IP addresses to defeat a quota; running headless browsers, crawlers, or other automation against the product interface; using undocumented or internal endpoints; and reconstructing a substantial portion of our database by combining otherwise permitted requests over time.

7. Customer data

You own the data you upload to Scout Data — your lists, notes, contacts, and configurations. We store and process it on your behalf to operate the service. We don’t sell it, and we don’t train AI models on the contents of your private notes or uploaded files. See the Privacy Policy for details.

8. Chargebacks and payment disputes

If you have a billing concern, email support@scoutdata.com first — we’ll resolve legitimate issues quickly. Filing a chargeback or payment dispute without contacting us first is a material breach of these Terms and will result in immediate suspension of service. Disputed amounts already paid will not be refunded.

9. Intellectual property

Scout Data — including its software, design, content, and brand — is owned by Scout Data Inc. and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to use the product for your business while your account is active. You don’t acquire any ownership rights by using it.

10. Termination

You can cancel anytime from account settings or by emailing support@scoutdata.com. We can suspend or terminate access for violations of these Terms, non-payment, or to comply with legal obligations. On termination, your data is handled per the Privacy Policy.

11. Warranty disclaimer

Scout Data is provided “as is.” We do our best to keep it accurate, fast, and available, but property records, contact data, and signals come from third-party sources and can be incomplete or out of date. We don’t warrant that the service will be error-free, uninterrupted, or that any record is perfectly accurate.

12. Limitation of liability

To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages. Our total liability for any claim relating to the service is capped at the amount you paid us in the 12 months before the event giving rise to the claim.

13. Disputes

These Terms are governed by the laws of the State of Wyoming, without regard to conflict-of-law rules. Any dispute will be brought in the state or federal courts located in Wyoming, and both parties consent to that jurisdiction.

14. Changes

We may update these Terms from time to time. For material changes, we’ll notify account admins by email and update the date at the top. Continued use of Scout Data after changes take effect means you accept the new Terms.

15. Contact us

Questions: support@scoutdata.com.